dramjili Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how dramjili ("dramjili," "we," "us," or "our") collects, uses, discloses, and safeguards the personal information of users ("you" or "Player") who access or use the dramjili online gaming platform at dramjili.vip and any associated applications (collectively, the "Platform").

dramjili is committed to protecting the privacy and personal data of all Filipino players who use our services. This Policy is designed to be transparent about our data practices and to help you understand your rights under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its implementing rules and regulations.

By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy.

2. Information We Collect

dramjili collects personal information in the following categories:

• Registration Data: When you create a dramjili account, we collect your full name, date of birth, email address, mobile number, and residential address. This information is required to verify your identity and confirm your eligibility to use the Platform.
• Identity Verification Documents: To comply with anti-money laundering (AML) regulations and age verification requirements, we may collect copies of government-issued identification documents such as a Philippine National ID, passport, or driver's licence.
• Financial Information: We collect details of your payment methods, including GCash account numbers, bank account details (BPI, BDO, Metrobank), and transaction history. We do not store full card numbers or CVV codes.
• Gaming Activity Data: We record your gaming history, wager amounts, game preferences, session durations, and account balances to operate the Platform and to support responsible gaming monitoring.
• Technical Data: We automatically collect IP addresses, device identifiers, browser type and version, operating system, and access timestamps when you use the Platform.
• Communications Data: We retain records of your communications with our support team, including live chat transcripts and email correspondence.
• Cookies and Usage Data: We collect data about how you navigate and interact with the Platform through cookies and similar tracking technologies. See Section 6 for more details.

3. How We Use Your Information

dramjili uses the personal information we collect for the following purposes:

• To create, verify, and manage your dramjili player account.
• To process deposits, withdrawals, and other financial transactions on the Platform.
• To verify your identity and age in compliance with Philippine gambling regulations and AML requirements.
• To provide customer support and respond to your enquiries and complaints.
• To monitor gaming activity for responsible gaming purposes, including detecting signs of problem gambling and enforcing self-exclusion requests.
• To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct on the Platform.
• To send you service-related communications, including account notifications, security alerts, and transaction confirmations.
• To send you promotional communications about dramjili offers and promotions, where you have consented to receive such communications.
• To improve the Platform, personalise your experience, and conduct analytics on Platform usage.
• To comply with our legal and regulatory obligations under Philippine law.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, dramjili processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your account, process transactions, and provide gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, age verification requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fair, and commercially viable gaming platform, including fraud prevention and platform improvement.
• Consent: Where we rely on your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Information

dramjili does not sell your personal data. We may share your information with the following categories of third parties only where necessary and in accordance with this Policy:

• Payment Processors: We share financial data with payment service providers (including GCash, PayMaya, and partner banks) to process your deposits and withdrawals.
• Identity Verification Providers: We may use third-party KYC (Know Your Customer) service providers to assist with identity and age verification.
• Game Software Providers: Game providers may receive limited technical data necessary to deliver their games on the Platform.
• Regulatory Authorities: We may disclose your information to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other Philippine regulatory bodies where required by law or regulatory directive.
• Law Enforcement: We may disclose your information to law enforcement agencies where required by a valid legal order or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
• Service Providers: We engage third-party service providers for IT infrastructure, analytics, and customer support. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

All third parties with whom we share personal data are required to maintain appropriate security measures and to use your data only for the purposes for which it was shared.

6. Cookies and Tracking Technologies

dramjili uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how you use the Platform.

We use the following types of cookies:

• Essential Cookies: Required for the Platform to function. These cannot be disabled without affecting your ability to use the Platform.
• Analytics Cookies: Help us understand how players use the Platform so we can improve performance and user experience.
• Preference Cookies: Remember your settings and preferences to personalise your experience on the Platform.
• Security Cookies: Used to detect and prevent fraudulent activity and to maintain the security of your account.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

7. Data Retention

dramjili retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and identity verification data is retained for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations.
• Financial transaction records are retained for a minimum of five (5) years as required by the Anti-Money Laundering Act.
• Gaming activity data is retained for three (3) years following account closure for responsible gaming monitoring and dispute resolution purposes.
• Communications data is retained for two (2) years following the resolution of the relevant enquiry or complaint.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

8. Data Security

dramjili implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls limiting access to personal data to authorised personnel on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform.
• Two-factor authentication options for player accounts.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, dramjili will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

9. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by dramjili:

• Right to be Informed: You have the right to be informed about how your personal data is collected and processed, as set out in this Policy.
• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact the dramjili support team via live chat or at [email protected]. We will respond to your request within thirty (30) days of receipt.

10. Children's Privacy

The dramjili Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register an account or use the Platform in any capacity.

If dramjili becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact our support team immediately so that we can investigate and take appropriate action.

11. International Data Transfers

dramjili primarily stores and processes your personal data within the Philippines. Where it is necessary to transfer your personal data to service providers or partners located outside the Philippines, dramjili will ensure that such transfers are carried out in accordance with the Data Privacy Act of 2012 and that appropriate safeguards are in place to protect your data.

Such safeguards may include contractual clauses approved by the National Privacy Commission or equivalent data protection standards in the recipient country. By using the Platform, you consent to the transfer of your personal data as described in this section.

12. Changes to This Privacy Policy

dramjili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. Where changes are material, we will provide reasonable notice to registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is indicated at the top of this page. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how dramjili protects your personal data.

13. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way dramjili handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 via the Platform — average response time under 2 minutes.
• Support Email: [email protected]

dramjili aims to acknowledge all privacy-related enquiries within 24 hours and to resolve complaints within 15 business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.